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US agency adopts rule to make it easier for consumers to cancel unwanted subscriptions (apnews.com)

submitted 1 month ago by AmbiguousProps@lemmy.today to c/technology@lemmy.world

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[–] Pika@sh.itjust.works 44 points 1 month ago (7 children)

The U.S. Chamber of Commerce criticized the administration’s approach, saying in August that “heavy-handed regulations that micromanage business practices” will lead to higher costs for consumers.

this is either them saying since they cant mooch off people who want to cancel they will raise prices... or that somehow making a "cancel" button online will cost more in staffing, neither is an amazing pov to have

[–] barsquid@lemmy.world 14 points 4 weeks ago (3 children)

Having a cancel button instead of staffing call centers should lower costs, no?

[–] KillerWhale@orcas.enjoying.yachts 6 points 4 weeks ago

That's the beauty of it. They understaff the call centre to ensure long wait times in the hope you will give up

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