Age verification happens asynchronously and causes zero delay for anyone who doesn’t look like a teenager. The employee overseeing the self-checkout gets an alert on their tablet-thingie, they take one look at me and press approve. You can just keep scanning items while this happens. Usually the ‘your age may be checked’ alert disappears within seconds.

Self checkout customers cannot scan something and report the number of duplicates (e.g., scan a can and punch in that you're buying 8 of them).

They can where I live.

In most stores, self checkout customers are policed by the system to make sure that each item is placed onto a scale that weighs everything, and stops the process if weights don't match up.

I’ve never seen that, and I’m not aware of any supermarket chain in my country that does this.

The ergonomics and flow of self checkout doesn't allow for a conveyor belt style rapid scanning, because a self checkout station is a tighter space and tends to require bagging as you scan, instead of scanning and bagging separately and independently.

The conveyor belt slows things down. You take an item out of your basket, scan it and put it in your bag in one go instead of it being two separate actions. You’re only handling each item once instead of twice. Besides, if you’re planning to get a lot of items you scan while shopping, not at checkout. You get a portable scanner, put it slot on your cart and just scan each item as you put it in your cart.

As a result, self checkout tends to be slower for customers who have more than 20 items.

If you scan while you add items to your cart it takes less than 10 seconds to check out, regardless of how many items you have

That might be offset if there's a longer line for regular cashier, but if there's no line the employee cashier is much faster.

My local supermarket has a grand total of 1 regular cashier, versus 16 self checkouts. If you go during a busy time you have to stand in line. Since the regular cashier is basically only used by people who don’t want to or can’t use self-checkout for some reason (that is: usually elderly people) this line doesn’t move very fast.

When it’s a quiet time of day there often isn’t a regular cashier at all and you have to ask the person overseeing the self-checkout who then has to call someone to help you out as they cannot leave the self-checkout isle unattended so you end up waiting for a cashier to arrive.

Self checkout is always faster, by an order of magnitude.

[–] Shitbrains@lemmy.world 2 points 2 months ago (1 children)

The system you describe sounds good, however, it's nothing I've ever encountered. May I ask where you live?

[–] BorgDrone@lemmy.one 1 points 2 months ago

The Netherlands.

Here is a video of the hand terminal in action (in Dutch, but you’ll get the gist of it)

[–] exasperation@lemm.ee 2 points 2 months ago (1 children)

Your entire comment seems premised on the mistaken assumption that every self checkout system is implemented in the exact same way.

I use self checkout at certain stores, and avoid it at others.

And the store that this whole post is about, Wal-Mart, is definitely one of the stores I'll avoid self checkout at. Their system sucks.

[–] BorgDrone@lemmy.one 1 points 2 months ago (1 children)

Your entire comment seems premised on the mistaken assumption that every self checkout system is implemented in the exact same way.

It basically is implemented the exact same way in every supermarket in my country.

[–] exasperation@lemm.ee 2 points 2 months ago

So we're having a conversation about the Wal-Mart style self checkouts, which you've not only never experienced, but apparently can't even imagine.

To borrow from an earlier comment of yours, we're in an "alternate reality," so your conversation should be grounded in that understanding.

[–] leadore@lemmy.world 1 points 2 months ago* (last edited 2 months ago) (1 children)

In most stores, self checkout customers are policed by the system to make sure that each item is placed onto a scale that weighs everything, and stops the process if weights don’t match up.

I’ve never seen that, and I’m not aware of any supermarket chain in my country that does this.

I've never been to a grocery store where the self checkout doesn't weigh everything. That's why people keep getting the "unexpected item in bagging area" error that requires an employee to come over to check and clear the error each time. This is to try to prevent theft. If you have more items than will fit into one bag, you have to periodically remove that bag and start a new bag. If you bump something or move things around while you bag (there's very little room to work with), you often get one of these errors.

Besides, if you’re planning to get a lot of items you scan while shopping, not at checkout. You get a portable scanner, put it slot on your cart and just scan each item as you put it in your cart.

I've never been in a store that has this. What stores in what country are you referring to? The anti-theft equipment for a system like this that would prevent someone stealing by simply not scanning something is probably a lot more expensive than the usual self checkouts. It probably has to use RFID or something and be able to effectively compare all items you're walking out with to what all was in the transaction. Do you exit the store through a specific gate that scans stuff or what?

Anyway, I think most of the people who are raving about how great self-checkout is are those who only buy a handful of items at a time, probably not stocking up on groceries or buying enough for a family.

If the store is busy I never try to self checkout since there are lines at all of them, people with full carts and the lines move very slowly compared to the ones with a cashier, where for the same length of line, my wait time is much shorter and then someone who's better at it than me, with a conveyor belt and ability to scan quickly does it, and there is usually also another person bagging, or if not I can bag as they scan (depending on the store).

[–] BorgDrone@lemmy.one 1 points 2 months ago (1 children)

I've never been to a grocery store where the self checkout doesn't weigh everything. That's why people keep getting the "unexpected item in bagging area" error that requires an employee to come over to check and clear the error each time.

Sounds like a stupid system.

What stores in what country are you referring to?

Pretty much every supermarket in the Netherlands.

Here is a video of it in action

The anti-theft equipment for a system like this that would prevent someone stealing by simply not scanning something is probably a lot more expensive than the usual self checkouts.

There is no anti theft system other than randomized bag checks where they check up to 10 items from your bag to see if you scanned them. Takes about 1 minute and with daily supermarket visits this happens maybe once a month or so. (I think there is some kind of reputation system linked to your store loyalty card).

Do you exit the store through a specific gate that scans stuff or what?

You scan your receipt af the exit gate (you can also scan a barcode from the store’s app or choose a tiny receipt that only contains the exit barcode). You have to go through one or these gates regardless of wether you go through self checkout or not.

If the store is busy I never try to self checkout since there are lines at all of them

There are almost never lines at self checkout. There are 16 self checkout stations vs only one regular cashier. Self checkout is super fast and even if they are all occupied one usually frees up in less than a minute.

[–] leadore@lemmy.world 1 points 2 months ago* (last edited 2 months ago)

Sounds like a stupid system.

Yes! Now you're getting it. I'm glad you have a system you like in your country, but this thread is about Walmart in the US. Yet for some reason you want to keep telling us we're wrong about something you have no experience with, somehow thinking we're talking about what you have in your country.