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I could pretty easily see how such a bug could happen if the description in the article is accurate.
The right way to do it is to have the entire transaction in some pending state, and nothing is permanently saved anywhere until the transaction is completed. (This is called an atomic operation. It usually applies to distributed databases, but the same concept applies here, where the transaction takes a long time to succeed or fail.)
If, instead, you add it to the "reimbursement list" while putting the actual "make the pill" and billing part in the pending state, then forget to remove it when the transaction isn't completed, you get the outcome described in the article.
This would make sense on a smaller operation without a huge dedicated accounting team, fact that whistleblowers had to testify to fix it makes me doubt that's the case.
I mean, it's possible that the software bug happened organically, but certainly at some point in the last decade management must have heard about it.
This is what I am saying. It stops being an accident and instead a cover-up the moment anyone in management knows about it.