this post was submitted on 26 Aug 2024
1554 points (97.8% liked)
memes
10637 readers
2735 users here now
Community rules
1. Be civil
No trolling, bigotry or other insulting / annoying behaviour
2. No politics
This is non-politics community. For political memes please go to !politicalmemes@lemmy.world
3. No recent reposts
Check for reposts when posting a meme, you can only repost after 1 month
4. No bots
No bots without the express approval of the mods or the admins
5. No Spam/Ads
No advertisements or spam. This is an instance rule and the only way to live.
Sister communities
- !tenforward@lemmy.world : Star Trek memes, chat and shitposts
- !lemmyshitpost@lemmy.world : Lemmy Shitposts, anything and everything goes.
- !linuxmemes@lemmy.world : Linux themed memes
- !comicstrips@lemmy.world : for those who love comic stories.
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Some customer support "bots" could be considered classification problems, no? At least in so far as which department does a call get routed to.
At least it's routing you to a department instead of trying to help you solve the issue yourself by showing you different help pages you already looked at before trying to contact support.
If you actually looked at the help pages before contacting support, you are in the minority.
Could be. Classification is a type of problem. LLM is a type of model. You can use LLMs to solve classification problems. There's a good chance that's what's happening here.