It might be I'm being stupid, so please tell 'em if I am. But why do you not wait to find out what the question even is before going into their account? That way you could explain the troubleshooting process better to them, no?

[–] MrJameGumb@lemmy.world 1 points 1 month ago (1 children)

If someone is calling about an alert that there was an order placed on their account I can't troubleshoot a single thing until I'm in the account

[–] Droggelbecher@lemmy.world 2 points 1 month ago

Aah ok, it sounded like they only said that after you logged in