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this post was submitted on 13 Aug 2024
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Here's a tip: you can go to a branch and have someone there dial the number for you. They have a special line for some problems with lower wait times. Plus, if they have to dial the normal line they know that exact buttons to press to get a person.
Bonus tip: you can use that visit to withdraw all your money and close your accounts, then take it to a credit union.
If I was already at the branch I can just ask them to take care of whatever. The only people you really need to talk to on the phone at that point might be the fraud department.