Tales from Tech Support

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Ask me for help, never respond to my questions, then complain when the issue doesn't get resolved (lemmy.world)

submitted 5 months ago by BilliamBoberts@lemmy.world to c/talesfromtechsupport@lemmy.world

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Why do users hit me up on teams to ask me to help them with something, and when I ask if they are available for me to stop by, they ignore me? Then I go on about my day, and my manager comes to me later saying they complained that I never showed up to help them. Am I missing some unspoken rule of modern american office culture?

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[–] slazer2au@lemmy.world 4 points 5 months ago* (last edited 5 months ago)

Get a ticketing system. If you have one then stick to "no ticket, problem doesn't exist."

If you don't have one get one. If users are ignoring you trying to help them that is on them.

Some employees will use IT as en excuse to delay work because there is a global culture of "IT is looking into it" = not my fault for my work not being done.