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That's a shame. I suspect they don't have the budget to heavily retool their system. Or they rebrand an OEM and support the configuration provided.
They might even be locked into a long term agreement with someone. Intel or a supplier. Which would cost them more than moving to AMD, or a newer Intel chip.
Most of their customers probably won't notice anyway. The reason its making the news now is because Intel has been beat up lately.
With their recent fuckups, older Intel sounds better.
Linux PC company System76 has been selling Meerkat mini PCs since 2015, and the company recently updated the lineup with new models featuring 13th-gen Intel Core processors based on “Raptor Lake” architecture.
...and...
"Based on extensive analysis of Intel Core 13th/14th Gen desktop processors returned to us due to instability issues, we have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors," explained Intel communications manager Thomas Hannaford." source
So its old and its one of the flawed CPUs.
So it’s not old enough, wow
My guess is that the CPUs were REALLY CHEAP to buy. Intel knows not only are they old, but they're flawed. System76 probably got them for almost nothing.
Yeah, it definitely sounds like they decided "we can't handle an acceptable level of support with that failure rate".