this post was submitted on 09 Jul 2024
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Mildly Infuriating

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They used to put the affected versions in the email, but that stopped a few months ago. Now it's just a vague "product is affected, click the link to learn more". Every. Time. the support part of their site gets hugged to death as if the uptick in traffic to it is completely unexpected.

So now I have Schrodinger's vulnerability until whatever potato-class servers they have their support bulletins running on frees up enough slots to render a frigging static HTML page.

It's almost as bad as news teasers that are like "Is something in your house going to kill you in the next 30 seconds? Find out more at 11!"

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[–] breakingcups@lemmy.world 39 points 3 months ago (1 children)

I mean, it must be very difficult to checks notes host a static document in a scalable way.

But still, if only they had an asynchronous, distributed way of publishing this information. Like old school letters, only digital. That would help them decrease the load on their infrastructure...

[–] ptz@dubvee.org 11 points 3 months ago

My thoughts/words, your mouth (err, fingers)

[–] perishthethought@lemm.ee 18 points 3 months ago (3 children)

TIL: Citrix is still in business.

(You can tell I don't work in IT)

[–] ptz@dubvee.org 10 points 3 months ago (1 children)

They've gone so far downhill it's not even funny. Unfortunately, they're still the best option for us to offer remote apps and desktops to our org.

[–] flambonkscious@sh.itjust.works 5 points 3 months ago

Yeah, same boat. It's like the uncle that had a head injury and can hardly function compared to some of the earlier products they released

[–] False@lemmy.world 6 points 3 months ago

I also just learned this and I work in tech.

[–] possiblylinux127@lemmy.zip 0 points 3 months ago

Who in IT actually uses them?

[–] bionicjoey@lemmy.ca 12 points 3 months ago (2 children)

Can't you just search for the CVE online?

[–] ptz@dubvee.org 14 points 3 months ago (1 children)

I mean, yeah, to get the general details of the vuln, but the support bulletin has the affected firmware versions. Ours may or may not be affected.

[–] bionicjoey@lemmy.ca 4 points 3 months ago (1 children)
[–] ptz@dubvee.org 5 points 3 months ago (1 children)

Thanks, but those aren't for the Netscaler appliance.

[–] bionicjoey@lemmy.ca 4 points 3 months ago (1 children)
[–] ptz@dubvee.org 8 points 3 months ago* (last edited 3 months ago)

Good resource, though. With these, they're appliances and you don't update packages individually: you just update the whole firmware.

Our org's firmware update cadence is quarterly unless there's a vulnerability that needs to be addressed. So that's what I'm trying to determine so I can get the maintenance window scheduled. We just updated everything last month.

[–] flambonkscious@sh.itjust.works 2 points 3 months ago (1 children)

I could never get useful details out of any of the CVE sites. Really annoying, but maybe I'm dumb

[–] possiblylinux127@lemmy.zip 1 points 3 months ago (1 children)

Could you just check the official CVE database?

[–] flambonkscious@sh.itjust.works 1 points 3 months ago

Yeah, even for this one, mite and the nvd are completely useless (denying it exists).

mitre denies it exists links to NVD which is also basically an HTTP 404 error

You are right, though - When I look at CISAs notes, they direct to the right source meaningfully. I'm sure I've found some that are total stonewalls in the past, but no idea of that was MS, chrome or just a particular vulnerability... It's happened enough I'd given up, but maybe I should retry next time

[–] notannpc@lemmy.world 12 points 3 months ago

If only they knew a multinational cloud provider that could help them handle the load caused by them notifying their customers…

[–] Moonrise2473@feddit.it 7 points 3 months ago* (last edited 3 months ago)

Same for my electric bill. They used to attach the PDF to the email, now is "login to download" - and for 2-3 days from the bill the server is completely overloaded

Hate this behavior too much

[–] vk6flab@lemmy.radio 3 points 3 months ago

Seems to me that they're giving you ample incentive to migrate to another supplier.