this post was submitted on 22 Jul 2024
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I feel like "the customer is always right" is one of the most misused sayings out there... like, in spirit it's a reasonable reminder for sellers to not argue with the customer. But instead people take it as some proof of epistemic truth on the level as "they say that the Earth is flat. They're a customer, so the Earth is flat."
It should really be considered more as "the customer is always right in matters of taste".
But even that goes so far. I once had a lady try to buy kids ski goggles that were too small and blocked her vision because she didn't like how big adult-size goggles are. I refused to sell them to her because that is dangerous to other people.
Safety isn't a matter of taste. After a certain threshold maybe, but prior to that, it's a matter of responsibility (and sometimes legal liability).
Right. That's my point. To her, the way she looked was the only thing that was important and she refused to accept the reality that kids goggles were a danger.