Does no one else remember that Amazon prime was established for 2 day shipping? That was the deal. Extra money for "free" 2 day shipping. Then they added prime video. What a deal! Right?!

Then the pandemic happened. "Garble garble...SUPPLY CHAIN ISSUES!"

SINCE THEN HAVE YOU RECEIVED A PACKAGE IN 2 DAYS? For many people, no. Now that the pandemic is to blame, nothing has 2 day shipping. Now many things have added shipping costs. Now prime video is the only guarantee and its one of the worst values, and worst streaming experiences of all stream providers.

Fuck Amazon. I can't believe a class action lawsuit hasn't been started. I'm now lucky to get any "prime" item shipped to my door in less than a week when the 2 day shipping was the entire reason for subscription.

I'm now gladly paying the Waltons because at least somebody will shop for me and drop it off at my doorstep. Amazon, in my case, has lost a ton of business. Things I would normally order from Amazon I now order from Walmart or eBay, for less money, faster shipping, and a less likely lost package situation.

Has anyone noticed that Amazon orders that have issues are now being hidden from you? Go back and find the last order they either lost or had to be refunded. It's going to take you a bit longer because they don't show it to you in your account. You will have to find the email with the order number to search for it.

Also remember how Amazon's big pull before prime was their easy returns? Yeah well those times are gone. Getting a human on the phone is impossible without finding the right phone number online, and they now outsource all of their customer resources to giant call centers. You will be lucky to get a refund for an item you never received. After 3 hours on the phone I finally got them to refund and item that was at the time, 2 months late. That item was $34.

Amazon has pulled one of the biggest bait and switches of all time and I can't believe it's not more discussed. Garbage tier conglomerate.

[–] rifugee@lemmy.world 11 points 11 months ago (1 children)

I'm surprised that you have had bad experiences.

Evil corporation and all that and I am uncomfortable defending it, but I have had a drastically different experience.

I frequently get stuff next day or within 2 days and always get refunds without having to jump through hoops or anything and there are multiple places to choose from for dropping off a return. Also, the price is almost always cheaper or within a dollar of where I can find it elsewhere.

I've had some things take longer to arrive but they are clear about them not being prime and are up front about the delayed arrival time before I submit the order so I know what I'm getting into and if it's something that I need quicker I just pick a different similar product that is prime eligible. There's almost always an alternative that is a similar price with faster shipping. I've never had an order not show up either. In fact, I've never had to even call them or contact support at all.

It's too consistent to be good luck. Hell, it's so convenient that I feel guilty for buying stuff that I could get locally for a comparable price but would require me to fight traffic and stand in line to pay.

Maybe the difference is regional? Or maybe a rural area vs city thing? I don't know. I guess the bright side for you is that you're spreading your money around? Regardless, it sucks that you've had so many issues!

[–] CoderKat@lemm.ee 1 points 11 months ago

Same here. Heck, I often even get one day free shipping, which is insane.

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