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Belong ISP Updating Their Terms, Maybe Dropping Third Party Modem Support And Speed Throttling (lemmy.world)

submitted 1 year ago* (last edited 1 year ago) by dylanTheDeveloper@lemmy.world to c/australia@aussie.zone

13 comments fedilink hide all child comments

(straight from email)

• We're adding a term to make sure our customers use equipment that complies with relevant standards.

• We are adding a right to slow your service if we reasonably believe you’ve breached our Acceptable Use Policy.

• We're adding more definitions to what we consider ‘unfair, unreasonable or inappropriate use’.

• If a customer treats our people in an abusive or threatening way, we may end the interaction and – in extreme cases – we may stop offering our service to them altogether.

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[–] dylanTheDeveloper@lemmy.world 3 points 1 year ago (1 children)

I was having another look in detail and this paragraph at the top of customer service terms are worrying

'We occasionally make changes to our General Terms.

If we think a change will have a negative impact on you, we’ll make sure to notify you at least 30 days before the change takes effect.

If you don’t accept a change, you can also cancel your service, no questions asked. Just let us know and we’ll get it sorted before the change takes effect. We’ll also refund any unused portion of your monthly charges and waive any termination fee.'

In the email they wrote 'We’re adding more definitions to what we consider ‘unfair, unreasonable or inappropriate use’.'

So whatever they're gonna add is probably gonna be bad

https://www.belong.com.au/go/privacy-and-terms/general-customer-terms?utm_source=sfmc&utm_medium=email&utm_campaign=CP_SM_TermsUpdate_20231010&utm_term=https%3a%2f%2fwww.belong.com.au%2fgo%2fprivacy-and-terms%2fgeneral-customer-terms

[–] lw6352@lemmy.world 3 points 1 year ago* (last edited 1 year ago)

This is just a response to the UCT changes going live in November. Every big corp in Australia is going to be making changes like that.