this post was submitted on 25 Aug 2023
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Disagree, this is one of those changes that not only is very hyginic but also has a juge impact on reducing the amount of work for staff.
I won't disagree however that they could still have menus available for the instances people don't have a smartphone or are having problems with their smartphone. However, overall the impacts are mostly positive aside from incoviniencing the customer slightly to look at the menu on their phone.
The entire point of going out to eat is customer service. If I didn't want things like this handled for me I would eat at home. "Slightly inconveniencing the customer" is not acceptable.
What's worse is I'm now expected to tip 20% to a person that basically runs my food and fucks off. Id be fine with it if I picked up my food at a window. Why am I tipping someone so much money when all they do is deliver food? No talking, no taking an order, no checking in, not even bringing a bill. I was at a brewery recently with one of those order online and bring it to your table setups. I asked for some ketchup when they brought the food and they told me I had to order it through the website. Not going back.