Technology
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Linux can also die in weird ways...
It's just that Windows is more prone to some issues.
Indeed, nothing is perfect, but closed source stuff doesn't provide a lot of recourse. If you have a linux expert in your team, they can investigate and if need be even dig into the code of linux itself to find the core issue. Microsoft doesn't provide anything even remotely similar.
How many dev teams have a kernel dev on them?
Don't need one. If you can read C/C++ you can read the kernel code. And in most cases, you won't have to, as the problem is probably in a component in the distro. Those are written in python, ruby, or bash, which are all much more readable than C/C++.
No such luck on windows