this post was submitted on 09 Oct 2024
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I've never understood the people who seem to not get that some people actually don't mind scanning their stuff and putting it in bags, and insist that that's the line between what the customer does and the employee. They also used to carry your groceries to the car for you, and you can also get them to pick everything up, bag it and bring it to your car or house. It's not like the checkout process is the special part that can't change.
Yeah, they want to save money by having fewer people get more customers checked out faster. I don't really care since the part I like, getting finished at the store, happens faster.
I don't have a problem with self-check. I use it most the time because I usually have < 10 items.
I DO have a problem with only self-check lanes being open or only ONE regular clerk check lane open. both of which happen at walfart.
I know this because I used to work there and policy was to hire floor associates that can run a register so the store won't need to pay for cashiers just standing around.
I don't think I've ever seen a Walmart cashier without a line. Doesn't matter how many cashier lanes and self checkouts are open. Find it hard to belief they are ever able to just stand around.
that's exactly the point. WM mgmt sees that as a win. every employee has a queue depth they can complete in x time, be it customers they help or tasks they complete.
if you can't complete the minimum queue depth according to WM you're pulled up for a performance eval and eventually fired.
Mgmt doesn't want to hire more people because "home office" provides a bonus to mgmt to keep operation costs low. at "performing" stores this can be as much to go out and buy a new car.
so the next time you're waiting in line for an hour at WM ask to speak to the store mgr directly, or better yet ask for the contact details of the district mgr. enough complaints and that store is marked as "non-performant" and the store (and mgrs) will be pulled up for a performance eval.
But in the end won't it be the cashiers who will suffer/be blamed, instead of management hiring another one to help carry the load? I mean, even if you ask to speak to the manager, and wait for them, and say, "obviously you've understaffed this shift, so you need to open a register yourself and start ringing people up, you can start with me," they are just going to blame the poor cashier who got stuck with Grandma's coupons and check-writing or whatever. Or if they are decent, they're already working a register, and it's someone higher up who refuses to hire more staff, despite having a "ghost job offer" that sits out there to look like they're hiring.