this post was submitted on 23 Sep 2024
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Fool me once, shame on me. Fool me twice, shame on you. Another reminder to give the big chains the flick where possible.
The smaller guys need to do a better job at providing a good service though, too. Small local grocery stores have had scan & go options for half a decade overseas, something that Woolies only started rolling out last year, and no other store in Australia has, to my knowledge. The big guys also have options like regular self-checkout, checking prices & stock online/in-app, and direct-to-boot ordering. These are all things that smaller guys could reasonably fix, to varying degrees
Much harder for the small guys to fix is the fact that Colesworth are more likely to be a one-stop-shop place. They're huge, and with that comes a huge range of stock. Supporting your local grocer is fine, but might then mean you have to make a separate trip to a baker and butcher. Given these less-easily-surmountable drawback, it just becomes extra important that they don't fall behind in things they can control. But they do.
Disagree.
It might seem like some of these technical implementations are easy, but in many cases it's not practically possible. The IGA down the road had self checkout but no one ever used them because they would call the operator after almost every item. Recently they just got rid of them and replaced them with old fashioned checkouts.
I'm struggling to remember a time when I've wanted to look at a price for a grocery item online. I've never done direct to boot.
I don't really think these technical services are the right way for smaller vendors to compete with Colesworth. It's just too expensive to create a comparable ux. They're better off focusing on local products or speciality lines.
Actually something similar happened at one of my local Drakes Mini stores. I was wondering why they put these machines in and then removed them within a year, maybe it was staffing related like in your case?