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Gearbox CEO Randy Pitchford says his hopes on Epic Store were 'overly optimistic or misplaced'
(www.tweaktown.com)
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Epic store not being profitable and despite the backing of Fortnite and Unreal Engine surplas being at the state that it is shows that it is probably much more expensive than expected to make a feature rich launcher. What epic has is more a glorified storefront like humble bundle or Fanatical but worse because it isn't even selling keys for the platform of your choice, and they have to handle server costs of storing all the games too.
They didn't invest in features.
They "invested" in paying out the ass for exclusivity and loss leaders thinking that buying users would result in users ignoring how terrible their store was and buying more games there.
I own a handful of games on Epic that I actually play. But whenever I see one of those games under $5 on steam sale I buy it. I think I'm down to two games left. Playing Fallout London on GOG gives me the same heebie jeebies
You at least actually own your games on gog
A lot of Steam games actually ship DRM free.