As someone who worked in IT support at a university and later as a sys admin: I believe MOST people (including young people) can not use the internet or a computer when it goes beyond installing and using a (popular) app from the App Store.

Many people can not, for example, look up a program via search engine, go to its website, find and click the correct download link and then install the program. Many people don’t even use websites anymore, they only use applications.

Their voices are missing online simply because they are basically tech illiterate. And I think that is a huge problem.

[–] chicken@beehaw.org 5 points 1 year ago (1 children)

i couldnt count how many times my younger brother has asked me to delete files for him

[–] ParsnipWitch@feddit.de 5 points 1 year ago

My brother is a grown-up with a degree in finance and his own company and he also isn't able to do this.

He also refuses to understand that the photos he took with his phone are actual files on his phone. When he got a new phone and transferred his phone number he didn't understand why the photos didn't magically appear on the new phones camera app as well. (I think he was confused because he also uses Google Drive.)

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